Question 1

I've just ordered, when will I receive my treats?

Accepted Answer

If you ordered postage, we aim to get your treats in the post no later than 2 days after placing the order. If you selected free local delivery, one of us will be in touch to arrange a delivery so suit you, normally within a day or so of placing your order.

Question 2

Do you do subscription boxes?

Accepted Answer

Yes we do! We have 3 different subscription packages. Please see the subscription boxes page for more information.

Question 3

Are your treats suitable for my puppy?

Accepted Answer

Yes! We have lots of treats suitable for puppies varying from 8, 12 and 16 weeks up. Our puppy pack is a carefully selected mixture of training treats and some longer lasting chews to keep your pup mentally and physically busy. Always feed supervised as part of a balanced diet and ensure fresh water is available at all times. If you are unsure if a treat is suitable for your puppy, please don't hesitate to get in touch with us.

Question 4

Are your treats grain-free?

Accepted Answer

Yes! There are no grains added to our treats in production. This includes the meaty sausages, sticks and slices. It is likely that the chickens were grain fed so if you are really concerned or your dog has a high sensitivity to gluten, I would avoid any chicken products.

Question 5

Where can I find your stall?

Accepted Answer

We do regular monthly markets in Swansea, Bridgend and Cardiff and various other markets in South Wales. You can keep an eye on our whereabouts by visiting our Facebook (https://www.facebook.com/GwensPantry) or Instagram (https://www.instagram.com/gwens_pantry/) Pages.

Question 6

Do you deliver?

Accepted Answer

Yes! we deliver locally for free. By local, we mean Swansea, Neath, Port Talbot, Porthcawl, Bridgend and Pencoed. We are completely flexible when it comes to our free deliveries so please get in touch to check to see if you fall within our qualifying areas!

Question 7

Do your treats have a use by date?

Accepted Answer

In short, yes. We give our treats up to 6 months but the likelihood of your dog letting them get to this point is hugely unlikely!

Question 8

How should I store my treats?

Accepted Answer

Keep the treats cool and dry. Ideally, in an air tight jar or container.

FAQ'S

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